FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

IS SHOPPING WITH ICHIC SAFE?

iChic was founded by people with nearly 10 years in the e-commerce industry. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.

HOW DO I RECEIVE ASSISTANCE WITH MY ORDER?

Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking "Contact seller" in your order account with submitting the ticket, we will reply to you within 24 hours.

HOW TO CHOOSE SIZE ?

We have detail description below each size, you can take your measurements and compare them to the red circled then choose the suitable size.

WHAT’S PREORDER?

Item that is not on hand and needs to be prepared for a period after the order is placed. We offer you a special discount for these exclusive Pre-Order new items. And you can click here to learn more.: About Preorder

WHAT PAYMENT OPTIONS DO I HAVE WITH iCHIC?

iChic accepts secure payments via PayPal, Visa and MasterCard.

HOW TO PAY BY CREDIT CARD (WITHOUT A PAYPAL ACCOUNT)

YES, you can pay by credit card without a PayPal account and without registering with PayPal.
You can refer to the benefits of paying via Paypal here: https://www.paypal.com/us/smarthelp/article/what-are-the-benefits-of-using-paypal-faq3704

Paypal is the number 1 secure payment gateway in the world today
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WILL I BE CHARGED FOR CUSTOMS, TAXES, VATS, OR OTHER EXTRA FEES?

iChic does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

WHAT COUNTRIES DOES iChic SHIP TO AND HOW LONG WILL ARRIVE?

iChic ship products to countries around the globe. And it generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately. Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis. You can click shipping info to know more.

HOW MUCH DOES IT COST TO SHIP MY ORDER?

We have three shipping method, Standard shipping, Expedited Shipping, Express Shipping.You can click Here to know more the shipping info.

HOW DO I TRACK MY ORDER'S PROGRESS?

Customers can check the shipping progress of their orders at: https://ichic.style/apps/trackingmore Our system will also automatically email status updates to customers

HOW DO I RECEIVE MY REFUND?

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items. Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.

WHAT IF MY ORDER IS DAMAGED OR DEFECTIVE?

In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking  "Contact us"  and submit with subject :"MY ORDER IS DAMAGED ", we will reply to you within 24 hours.

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